The biggest perceived failure here, though, is the book retailer's silence on the issue, which illustrates the importance of communicating with your customers -- most people seemed tolerant of the setback once they realised they didn't have faulty hardware. All attempts at downloading an ebook yesterday -- even by those who got their Nook a little earlier in the month -- were greeted with a "Queued: Will complete shortly" message, which apparently remained that way until early this morning when downloading finally resumed functioning. Judging by customer feedback on its support forums, it appears a glut of download requests over gift-giving day jammed the B&N net pipes and left a great many disappointed Nook users. After just succeeding in delivering devices to expectant pre-orderers in time for Christmas, Barnes and Noble is today cleaning up yet another mess courtesy of its ill-prepared content servers. -text c-gray-1" >You didn't think the whole Nook saga was over, did you?
Update: Seems like even five mill ain't gonna be enough for Apple, which is set to massively expand its iBooks user base by bringing the app to iPhone and iPod touch users. Users will be able to purchase a book on one device and then consume it across the full range of iDevices, with bookmarks and progress getting synced across the ether. You'll be getting the same note-taking, same bookmarking -- same everything -- just on a smaller screen, and at no extra charge.
$130 at Amazon $130 at Best Buy Kindle Oasis
Sarah Tew/CNET Amazon's top-end Kindle is is too expensive for what it is. But at the same time, it's an extraordinary upgrade from reading on the standard Paperwhite. Plus, the physical page turn buttons make you feel like you're reading a real chapter book. Amazon runs a lot of deals on this, and watch out for trade-in bonuses on older Kindles to get it for a reasonable price. Read our Amazon Kindle Oasis (2019) review. I upgraded during this summer's Prime Day, and was knocked out by how much better the Oasis is in terms of book readability and responsiveness.
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Topic: Nook fails to communicate, download purchased ebooks (Read 995 times)